Refund & Cancellation

Last updated: 24 June 2026

We want every bite to make you happy. This policy explains how refunds and cancellations work for our products.

1. Orders placed via Zomato & Swiggy

Most of our delivery and pickup orders are placed through Zomato and Swiggy. Cancellations, refunds, and complaints for those orders are handled under the respective platform's policies. Please raise such requests directly within the Zomato or Swiggy app where you placed the order.

2. Direct & in-store orders

• As our items are freshly made-to-order perishable food, orders generally cannot be cancelled once preparation has begun.
• If you received an item that is incorrect, damaged, or of unacceptable quality, please contact us within 2 hours of receiving it, with a photo and your order details, and we will make it right — typically by replacing the item.
• Cash refunds are limited; where applicable, resolution is usually offered as a replacement or store credit at our discretion.

3. Custom orders & events

Custom waffle cakes, bulk orders, and event bookings may require an advance. Cancellation terms for these are confirmed at the time of booking. Advances on custom orders may be non-refundable once ingredients have been purchased or preparation has started.

4. How to reach us

For any refund, replacement, or cancellation request, contact us as soon as possible:
Phone/WhatsApp: +91 91184 99663
Email: ritesh.verma@thebelgiquebitesco.in
Instagram: @thebelgiquebitesco